Privacy Policy

Information We Collect

Personal Information

We may collect personally identifiable information that you voluntarily provide to us when you:

• Register for an account on our website
• Make a purchase or place an order
• Subscribe to our newsletter or marketing communications
• Contact us through our support channels
• Participate in surveys, contests, or promotions

This information may include your name, email address, phone number, mailing address, payment information, and any other information you choose to provide.

Technical Information

We automatically collect certain technical information when you visit our website, including:

• IP address and location data
• Browser type and version
• Device information and operating system
• Pages visited and time spent on our website
• Referring website and search terms
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect for various purposes, including:

• Order Processing: To process transactions, fulfill orders, and provide customer support
• Communication: To send you important updates, newsletters, and marketing communications (with your consent)
• Product Improvement: To understand how our products and services are used and to improve them
• Personalization: To personalize your experience and provide relevant content and recommendations
• Security: To protect against fraud, unauthorized access, and other security threats
• Legal Compliance: To comply with applicable laws and regulations

We will only use your personal information for the purposes stated in this Privacy Policy or as otherwise disclosed at the time of collection.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Analyze website traffic and user behavior
• Provide personalized content and advertisements
• Improve website functionality and performance

You can control cookie settings through your browser preferences. However, disabling cookies may limit some functionality of our website. We use both session cookies (deleted when you close your browser) and persistent cookies (stored for a specific period or until deleted).

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our website, processing payments, or delivering services
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of business assets
• Protection: To protect the rights, property, or safety of NovaSound, our users, or others
• Consent: With your explicit consent for specific purposes

All third-party service providers are required to maintain the confidentiality and security of your information and are prohibited from using it for any purpose other than providing services to us.

Data Security

We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include:

• SSL/TLS encryption for data transmission
• Secure servers and data centers
• Regular security audits and assessments
• Employee training on data protection
• Access controls and authentication measures

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to using industry-standard practices to safeguard your data.

Your Rights and Choices

You have several rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Portability: Request a copy of your data in a portable format
• Opt-out: Unsubscribe from marketing communications at any time
• Restriction: Request restriction of processing in certain circumstances

To exercise these rights or if you have any questions about your personal information, please contact us using the information provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

• Providing products and services
• Complying with legal obligations
• Resolving disputes and enforcing agreements
• Legitimate business purposes

When personal information is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies and applicable laws.

Children's Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your country. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your personal information in accordance with this Privacy Policy and applicable laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated Privacy Policy on our website
• Updating the "Last updated" date at the top of this policy
• Sending you an email notification (if you have provided your email address)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We are committed to addressing your privacy concerns promptly and transparently. Please allow up to 30 days for us to respond to your inquiries.